Terms of Service

1. Booking & deposit

A 5% deposit secures your booking slot and is deducted from your final price — it's a commitment handshake, not an extra fee. The remaining balance is payable on completion of the work.

2. Rescheduling & cancellation

Life happens. Reschedule or cancel with 24 hours' notice or more and your deposit simply carries over to the new booking (or is refunded if you cancel outright). Cancellations with less than 24 hours' notice forfeit the deposit — that slot was held for you and can't be refilled at short notice.

3. Weather

Mobile detailing lives outdoors, and this is Melbourne. If weather makes the work impossible or would compromise the result, we reschedule together at no cost to you — your deposit always carries over for weather. A carport or garage usually lets the booking proceed rain or shine.

4. What you provide on the day

Access to power and water, and a safe, legal spot for the vehicle — driveway, carport, garage or approved workplace parking. All equipment, products and machinery arrive with us. Please remove valuables and personal items from the vehicle before we start.

5. Pricing & on-the-day confirmation

The prices on the pricing page are genuine and travel-inclusive. For vehicles in significantly heavier condition than described at booking — long-neglected interiors, farm-grade soiling, badly failed paint — any price adjustment is discussed with you on inspection, before any work begins. You always have the choice to proceed or not; a decision not to proceed on an honestly described vehicle returns your deposit in full.

6. Payment

Balance due on completion, after a walkaround together: cash, card or bank transfer.

7. The standard & making things right

You inspect the work with us before we pack up. If something isn't right, say so on the spot and we fix it then and there — that's the walkaround's whole purpose.

The 2-week promise. If anything with our work goes wrong or turns out not to be right after we've left, let us know within 2 weeks of the job and we'll correct it at no extra charge. This applies to every service, including ceramic coatings, and it is in addition to your rights under the Australian Consumer Law, which it does not limit.

Ceramic coating guarantees. Coatings carry two separate guarantees. The manufacturer guarantee is Nasiol's own: 3 years on Nasiol ZR53 (The Soldier) and 5 years on Nasiol NL272 (The Made Man); the Hybrid Ceramic 8H (Good Fella) has none. Christopher's personal guarantee covers his own work: 3 years on Good Fella, 6 years on The Soldier and 10 years on The Made Man, valid while the vehicle stays on quarterly Reload maintenance. If a coating fails within the personal guarantee period, it will be reinstalled free or at a reduced price, depending on what caused the wear. Full terms, with your aftercare plan, are provided in writing in the care package at handover, because a coating's lifespan depends on the curing window and care being honoured. These guarantees are in addition to your rights under the Australian Consumer Law, which they do not limit.

8. Vehicles & access

We treat your car and your property with genuine care and are fully insured ($5M public liability). Pre-existing damage (deep scratches through the clear coat, dents, failed clear coat, loose trim) is noted with you at the start so there are no surprises attributed to either side.

9. The Arrangement (maintenance)

The Arrangement has no contract or lock-in. Pause or stop any time with 24 hours' notice before the next visit. Arrangement rates apply in Hampton Park, Lynbrook, Lyndhurst, Hallam, Narre Warren, Narre Warren South, Cranbourne, Cranbourne North, Cranbourne West and Dandenong, once the car has had a full-price first detail (The Usual or above) or an Armour Trilogy coating. If more than six weeks pass between visits, the next visit is charged as The Usual at menu price. Visits lost to rain are moved within the week or skipped at no charge. Each visit is billed on completion.

10. Return-client discount

Rebook within 3 months of your last completed detail and you take 10% off the new job. It comes off the final price on the day. One discount per job; it doesn’t apply on top of Arrangement rates, which are already priced for regular visits.

11. Questions

Anything unclear, ask before you book: 0431 009 492 or christopher@CommandaProAutoDetailing.com.au. Nothing in these terms limits your rights under Australian Consumer Law.