Terms of Service
Plain English, because that's how we do business. These terms cover bookings with CommandaPro Auto Detailing (ABN 79 273 863 923). Booking a service means you're happy with what's below. Last updated 28 July 2026.
1. Booking & deposit
A 5% deposit secures your booking slot and is deducted from your final price — it's a commitment handshake, not an extra fee. The remaining balance is payable on completion of the work.
2. Rescheduling & cancellation
Life happens. Reschedule or cancel with 24 hours' notice or more and your deposit simply carries over to the new booking (or is refunded if you cancel outright). Cancellations with less than 24 hours' notice forfeit the deposit — that slot was held for you and can't be refilled at short notice.
3. Weather
Mobile detailing lives outdoors, and this is Melbourne. If weather makes the work impossible or would compromise the result, we reschedule together at no cost to you — your deposit always carries over for weather. A carport or garage usually lets the booking proceed rain or shine.
4. What you provide on the day
Access to power and water, and a safe, legal spot for the vehicle — driveway, carport, garage or approved workplace parking. All equipment, products and machinery arrive with us. Please remove valuables and personal items from the vehicle before we start.
5. Pricing & on-the-day confirmation
The prices on the pricing page are genuine and travel-inclusive. For vehicles in significantly heavier condition than described at booking — long-neglected interiors, farm-grade soiling, badly failed paint — any price adjustment is discussed with you on inspection, before any work begins. You always have the choice to proceed or not; a decision not to proceed on an honestly described vehicle returns your deposit in full.
6. Payment
Balance due on completion, after a walkaround together: cash, card or bank transfer.
7. The standard & making things right
You inspect the work with us before we pack up. If something isn't right, say so on the spot and we fix it then and there — that's the walkaround's whole purpose. Ceramic coating aftercare and any coating warranty terms are provided in writing at handover, because a coating's lifespan depends on the curing window and care being honoured.
8. Vehicles & access
We treat your car and your property with genuine care and are fully insured ($5M public liability). Pre-existing damage (deep scratches through the clear coat, dents, failed clear coat, loose trim) is noted with you at the start so there are no surprises attributed to either side.
9. Monthly Maintenance
The standing arrangement has no contract or lock-in. Pause or stop any time with 24 hours' notice on the next visit. Each visit is billed at the standard per-visit rate on completion.
10. Questions
Anything unclear, ask before you book: 0431 009 492 or christopher@CommandaProAutoDetailing.com.au. Nothing in these terms limits your rights under Australian Consumer Law.